Refund policy

Eligibility for Returns: 

Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for a refund.  

Return Window: 

The return window is 30 days from the date of delivery. If 30 days have passed since you received the item, unfortunately, we cannot offer you a refund or exchange.  

Return cost: 

At Baristto, customer satisfaction is our top priority. We understand that sometimes, despite our best efforts, a product may not meet your expectations. That is why we are pleased to offer free returns on all purchases made through our platform.  

Return Method: 

To initiate a return, please contact our customer support team at support@baristto.com They will guide you through the return process and provide you with a prepaid return shipping label to return the item by mail. 

Return Condition: 

All returned items must be in their original condition, unused, and with their original packaging. Please make sure to include all accessories and documentation that came with the product.  

Restocking Fees: 

We do not charge any restocking fees for returns. Your refund will be processed for the full purchase amount you paid for the item.  

Reasons for Return: 

We accept returns for any reason, including remorse or if the item is defective. We want you to be completely satisfied with your purchase, and we stand by the quality of our products.  

Refund Process: 

Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 2 business days.  

Exchange Policy: 

If you would like to exchange an item, please contact our customer support team, and they will assist you with the exchange process.  

Late or missing refunds: 

Please understand that we issue refunds as soon as your refund request is approved - that means that the money leaves our account immediately. If you haven’t received a refund, check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. We have seen some credit card companies take up to 30 days to show that the refund has been put back on the card. If you’ve done all of this and you still have not received your refund yet, please contact us at support@baristto.com.  

instructions to initiate the return process:   

Please follow the instructions below to initiate the return process:  

1. Begin by requesting your Return Authorization Number. You can do this by sending an email to support@baristto.com. 

In the email provide a detailed explanation for your return, along with any relevant pictures or a video of the product that supports your reason. 

2. Once your request has been reviewed and approved, you will receive the BAR# (Return Authorization Number) and a prepaid return shipping label. This label will be used to send back the product you wish to return. 

3. After you have shipped the package containing the returned product, our team will carefully inspect the items upon receipt. If everything is in order, a full refund will be issued to your original method of payment.